The philosophy of Quality Assurance of IDS is to ensure continuous enhancement in the sustainability and growth of the institution guided by the evidence-based assessment results and outcomes. Quality assurance is a process driven entity and must lead to enhancement of institutional effectiveness by closing the loop. The ownership of processes is defined and well reflected in the Organization Structure of the Institution. Processes are administered by Policies and SOPs and KPIs are identified to measure the process effectiveness. Processes are centralized or specialized based on flexibility and adequacy of the control mechanism and are mostly technology driven to ensure continuous improvement and effectiveness. Change implementation is well monitored and evaluated to ensure ongoing performance improvement across all processes, functions and systems of the institution. The process of QA at IDS demonstrates soundness and strong alignment with the Institution’s mission and goals. The implementation of these approaches is structured and systematic guided by well-defined policies and procedures including transparent accountability and responsibility of process owners. The outcomes of each approach are measured using appropriate assessment tools. The results of these measurements are guided the refinement of processes through innovation and creativity by involving all concerned stakeholders.
Efficiency and effectiveness of all processes directly impact all stakeholder satisfaction. All processes are defined and managed by well oriented and trained teams. All key process performances are measured and monitored using KPIs which are discussed in periodic committee meetings and strategies or actions are designed to enhance and sustain process performances. Periodic audit trials are in place to measure and monitor process effectiveness and standard compliance. New products, services, and processes are designed with the objective to meet stakeholder needs, expectations and compliance with standards. Stakeholder surveys, Focus group discussions, brainstorm sessions, student membership in various meetings constitute different feedback mechanisms to involve students in new service development initiatives are at place.